Frequently asked questions

You fill in the trip details (destination, dates, transportation…), personalize the ticket with a message, then pay online. The recipient gets a link to an animated reveal page where they discover their surprise.

No. The gift ticket hides the destination until the moment of the Reveal. The recipient discovers their trip through an animation — map, slot machine, text — designed to build the surprise.

Yes. The booking link field is completely optional. You can give a symbolic ticket to announce the trip and share the booking details later.

Yes. You can add the names of your travel companions when creating the ticket. They'll appear on the gift ticket, whether you're traveling as a couple, a family or with friends.

Credit card (Visa, Mastercard, American Express) via Stripe, and PayPal. Payment is secure and handled entirely by these platforms — Tripveal never stores any card data.

For any change after payment, contact us through the contact page. We do our best to handle requests quickly.

Yes. From the ticket page, the recipient can download the ticket as a high-resolution image to keep, print or share.

A Tripveal gift ticket costs $12.99, with no subscription or hidden fees. It's a one-time payment for a one-of-a-kind ticket.

Yes — the Reveal works on desktop, tablet and phone. For a truly immersive experience (map animation, visual effects, sound), we recommend opening it on a computer or a large tablet.

Tripveal is a 100% digital product delivered instantly. Because of this, all sales are final and orders are non-refundable once the Reveal has been generated. If you run into a technical problem, contact us through the contact page — we'll do everything we can to help.